VetGPT Privacy Policy

Information we collect

• Account details: name, email, clinic/workspace information, and authentication tokens.
• Usage data: app interactions, device and OS details, crash logs, and performance diagnostics.
• Recordings and transcripts: audio you capture, streaming data sent for transcription, generated transcripts, and related metadata (time, language, note type).
• Support communications: messages and files you share with our team.

How we use your information

• Authenticate users and operate the service.
• Transcribe recordings, generate drafts, and store notes you choose to save.
• Improve quality and reliability, including analytics on anonymized or aggregated data.
• Detect abuse and keep the platform secure.
• Communicate about product updates, support, and service notices.

Sharing and third parties

• Vendors we rely on for hosting, authentication, storage, analytics, and transcription (e.g., cloud infrastructure, Auth0, Deepgram).
• Partners or systems you intentionally connect (e.g., EHR/PM or scheduling tools you authorize).
• Legal compliance or to protect rights, safety, or security when required.

Retention and deletion

• Recordings and transcripts are retained until you delete them or request removal.
• Streaming audio used for live transcription is not retained after processing, unless you save the resulting note or upload.
• You can request deletion of stored data at any time; contact us using the information below.

Security

• Data encrypted in transit and at rest.
• Role-based access controls and logging for administrative actions.
• Vendor due diligence and least-privilege access to production systems.

Your responsibilities

• Obtain all necessary consents before recording or uploading information.
• Review and verify AI-generated drafts before using them clinically.
• Follow applicable recording, privacy, and data retention laws for your jurisdiction and organization.

Your choices

• Access, correct, or delete stored recordings and notes within the app where available.
• Request data deletion or account closure by contacting us.
• Opt out of non-essential communications by using unsubscribe links.

Contact us

Questions or requests? Email ailovet@dvm.com.